Terms of Service.
By using arcanasf.com or making a reservation with us, you agree to these terms. They're short and written in plain English. Email reservations@arcanasf.com if anything is unclear.
1. Reservations
- Reservations are for parties of 1 to 8. Parties of 9 or more go through our events team — email entertainment@arcanasf.com.
- Tables are held for 15 minutes past your reservation time. After that, the table may be released.
- We're closed Mondays. Hours vary by day — see the home page.
- Late-night service (after 10 PM, Thu–Sat) is focaccia sandwiches and bar only — no full kitchen.
2. Deposits & Cancellation Policy
- Deposit: $25 per guest, charged at the time of reservation.
- Applied to your tab: the deposit is credited in full toward your food and beverage on the night of your reservation.
- Cancel free up to 24 hours before your reservation time — we refund the deposit in full to your original payment method (typically 5–10 business days).
- Cancellations within 24 hours: the deposit is forfeited.
- No-shows: the full deposit is charged and not refundable.
- Late arrivals: if you're more than 15 minutes late without contacting us, we may release your table; the deposit may be forfeited at our discretion.
- Party size changes: reductions made more than 24 hours before are refunded for the difference. Reductions inside 24 hours forfeit the per-guest deposit for the reduced count.
3. Payment
- Payments are processed by Stripe, PCI-DSS Level 1 certified. We never see or store your full card details.
- Charges appear on your statement as "ARCANA SF" or "STRIPE *ARCANA".
- Final check (food, beverage, service, applicable taxes) is settled at the bar at the end of your visit.
- Suggested gratuity is 18–22%; tip is at your discretion.
4. Age & ID
- ARCANA serves alcohol. You must be 21 or older to consume alcoholic beverages, per California law.
- Valid government-issued photo ID is required for alcohol service if you appear under 35. No exceptions.
- We reserve the right to refuse alcohol service to anyone we judge has been overserved or appears impaired.
5. Conduct
ARCANA is a queer- and immigrant-owned space. We welcome everyone who treats our team and other guests with respect. Harassment, slurs, or hostile behavior toward staff or other patrons — based on race, gender, sexuality, religion, ability, or anything else — will result in immediate removal without refund.
6. Allergies & Dietary Needs
Tell us in your reservation notes or when you arrive. Our kitchen handles tree nuts, dairy, gluten, shellfish, and eggs — we'll do our best to accommodate, but we cannot guarantee a 100% allergen-free environment. If your allergy is life-threatening, please call ahead.
7. Photography & Filming
- You're welcome to take photos of your food, your wine, and your friends — that's the whole Instagram economy and we appreciate the love.
- Tripods, lighting rigs, or any commercial / press / influencer shoots require prior written permission. Email reservations@arcanasf.com.
- ARCANA occasionally photographs and films the venue for marketing. If you'd rather not appear, let your server know — we'll work around you.
8. Private Events & Buyouts
Private events (Plant & Sip, Paint & Sip, full buyouts, parties of 9+) have a separate event contract with minimum spend, deposit, and cancellation terms specific to that booking. Contact entertainment@arcanasf.com.
9. Website Use
- The content, photos, menus, and design of arcanasf.com are owned by ARCANA. You may share links freely; please don't republish substantial content without permission.
- Don't try to break, scrape, or overload the site. We log abusive traffic and may block IPs.
10. Limitation of Liability
To the maximum extent permitted by California law, ARCANA's liability for any claim related to a reservation, online order, or website use is limited to the amount you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Governing Law
These terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts of San Francisco County, California.
12. Changes
We may update these terms occasionally. The "Last updated" date at the top reflects the current version. Reservations made before a change are honored under the terms in effect at booking.
13. Contact
ARCANA
2512 Mission Street
San Francisco, CA 94110
+1 (415) 795-3842
reservations@arcanasf.com
Demonstration site — these terms are a template for a San Francisco hospitality venue. The live ARCANA site may differ; see arcanasf.com.